Front Desk Supervisor: Elevate Guest Experience

Prospera Management Inc.; Anaheim (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Prospera Management Inc. is seeking a Front Desk Supervisor to lead the greeting, check-in/out, and guest experience at our property in Anaheim. You will oversee daily front desk operations and ensure a smooth, welcoming arrival for all guests.

Responsibilities include training staff, resolving inquiries, managing billing, and coordinating with housekeeping and maintenance to sustain room readiness and high service standards.

Qualifications

• Must demonstrate strong customer service and communication abilities.
• Ability to lead, train, and motivate front desk staff.
• Experience coordinating with housekeeping and other hotel departments.

Responsibilities

• Supervise front desk operations to ensure efficient guest service.
• Train, mentor, and support front desk staff to maintain high standards.
• Handle guest check-ins and check-outs for a seamless experience.
• Address and resolve guest inquiries and complaints promptly and professionally.
• Ensure accurate guest billing and reservation information.
• Coordinate with housekeeping and maintenance for room readiness and issues.
• Manage daily front desk activities, including cash handling and shift reports.
• Provide information on hotel services and local attractions.

Skills

Customer service

Communication

Leadership

Organizational skills

Team management

Problem solving

Cash handling

Multi-tasking

Job description

Prospera Management Inc. is seeking a Front Desk Supervisor to lead the greeting, check-in/out, and guest experience at our property in Anaheim. You will oversee daily front desk operations and ensure a smooth, welcoming arrival for all guests.

Responsibilities include training staff, resolving inquiries, managing billing, and coordinating with housekeeping and maintenance to sustain room readiness and high service standards.