Hotel General Manager: Lead Operations & Guest Experience

Lodging Dynamics; Buena Park (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Lodging Dynamics in Buena Park, CA is seeking a General Manager to lead all hotel operations, align with the brand service strategy, and drive guest satisfaction and profitability.

The role oversees front desk, food & beverage, housekeeping, sales, and maintenance while building budgets, leading a diverse team, ensuring regulatory compliance, and fostering a culture of excellence and community relations.

Qualifications

• Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major.
• Six years in hotel industry, with four years in progressive leadership roles.
• Strong ability to supervise multiple departments and manage budgets.

Responsibilities

• Recruits, hires, trains, counsels and motivates all team members.
• Supervises department heads and enforces policies and procedures.
• Develops department budgets and monitors expenses.
• Coordinates reservations and group registrations with Sales.
• Resolves guest issues and ensures guest satisfaction and safety.
• Leads and conducts regular team meetings and stand-ups.

Skills

Leadership

Customer service

Communication

Financial acumen

Safety awareness

Education

Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major

Tools

Google Docs / Microsoft Word

Google Sheets / Microsoft Excel

Job description

Lodging Dynamics in Buena Park, CA is seeking a General Manager to lead all hotel operations, align with the brand service strategy, and drive guest satisfaction and profitability.

The role oversees front desk, food & beverage, housekeeping, sales, and maintenance while building budgets, leading a diverse team, ensuring regulatory compliance, and fostering a culture of excellence and community relations.