Front Desk Operations Supervisor

Guest Services; Davenport (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Guest Services seeks a Front Office Supervisor to oversee front desk clerks and daily operations, including check-ins/outs, reservations, and switchboard monitoring. The role ensures exceptional guest service and professional representation at all times.

Responsibilities include recruiting, supervising, training, scheduling, and guiding staff; resolving guest inquiries and complaints; maintaining cash controls; and upholding safety and cleanliness standards across the unit.

Qualifications

• High School Diploma; Bachelor's degree preferred.
• Typing, filing, and office machine operations.
• Cash handling and maintaining records.

Responsibilities

• Assist in overall unit operations planning and daily scheduling.
• Supervise front desk staff and assist in training and disciplining.
• Respond to guest inquiries and resolve complaints.
• Ensure cash and cash equivalents are balanced at start/end of shift.
• Maintain safety, cleanliness and appearance standards.

Skills

Typing

Filing

Cash handling

MS Outlook

MS Word

MS Excel

Bilingual (English/Spanish)

Education

High School Diploma

Bachelor's Degree preferred

Tools

POS systems

Reservations system

Office equipment

Job description

Guest Services seeks a Front Office Supervisor to oversee front desk clerks and daily operations, including check-ins/outs, reservations, and switchboard monitoring. The role ensures exceptional guest service and professional representation at all times.

Responsibilities include recruiting, supervising, training, scheduling, and guiding staff; resolving guest inquiries and complaints; maintaining cash controls; and upholding safety and cleanliness standards across the unit.