Front Desk Supervisor & Guest Experience Leader

Hotel Burbank; Burbank (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Hotel Burbank is seeking a Front Office Supervisor to oversee front office activities and coordinate with multiple hotel departments to ensure a superior guest experience. The role emphasizes supervising front desk functions, training staff on policies, and maintaining high service standards.

The candidate should excel in guest relations, be able to handle cash transactions, and participate in shift coverage including mornings, nights, weekends, and holidays. Bilingual abilities are a plus.

Qualifications

• 2 years front office/guest services experience.
• 2 year supervisory experience, or an equivalent combination of education and experience.
• Must be able to work mornings, nights, weekends, and holidays.
• Prefer a four year college degree or equivalent work experience.
• Strong knowledge of Opera PMS and Micros POS.
• Working knowledge of hotel PMS, and GDS systems.
• Bilingual.

Responsibilities

• Oversee front office activities between guests, the hotel, and departments to ensure smooth operations.
• Supervise front desk function and assist in staff training on guest-related procedures and policies.
• Monitor staff performance and address issues in coordination with the guest services manager.
• Upsell rooms when possible to maximize hotel revenue.
• Handle cash and card transactions following established procedures.

Job description

Hotel Burbank is seeking a Front Office Supervisor to oversee front office activities and coordinate with multiple hotel departments to ensure a superior guest experience. The role emphasizes supervising front desk functions, training staff on policies, and maintaining high service standards.

The candidate should excel in guest relations, be able to handle cash transactions, and participate in shift coverage including mornings, nights, weekends, and holidays. Bilingual abilities are a plus.