Front Desk Supervisor: Guest Experience Leader & Growth

Auburn Marriott Opelika Resort & Spa at Grand National; Alabama; In loco; USD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental & Vision Insurance

401(k) with Company Match

Exclusive Discounts

Career Growth

Descrizione del lavoro

Grand Hotel Golf Resort & Spa, Autograph Collection in Point Clear, AL seeks a Front Desk Supervisor to lead a team and ensure seamless guest experiences from check-in to check-out.

You will oversee front desk operations, manage reservations, train staff, handle guest inquiries, and uphold Marriott-brand standards while delivering hospitality with heart.

Join a historic Gulf Coast resort known for Southern hospitality and career growth opportunities.

Competenze

• Leadership & Training: Assist in training and mentoring Front Desk associates to develop a skilled team.
• Guest Experience: Greet guests warmly and professionally, ensuring a welcoming atmosphere and satisfaction.
• Room Assignment & Inventory: Verify room blocks, pre-registration, and assignments for efficiency.
• Operations Management: Oversee front desk operations, billing accuracy and transactions.
• Reservations & Guest Communication: Manage same-day reservations, walk-ins, and future bookings with detail.
• Safety & Security: Maintain guest privacy and security; ensure confidentiality.
• Reporting & Documentation: Complete daily Front Desk reports and inform management.
• Conflict Resolution: Address guest concerns promptly for positive experiences.
• Health, Dental, and Vision Coverage: Comprehensive options including FSA/HSA.
• 401(k) with Company Match: Retirement plan with company match.
• Exclusive Discounts: Savings on stays, dining, golf, and retail across properties.
• Career Growth: Ongoing training and professional development opportunities.

Mansioni

• Lead daily front desk operations and coaching to deliver outstanding service.
• Oversee check-ins/check-outs, billing, and room changes with accuracy.
• Handle guest inquiries and special requests promptly and professionally.
• Maintain Marriott brand standards and hotel policies throughout shifts.
• Prepare front desk reports and communicate status to management.
• Respond to concerns empathetically to ensure guest satisfaction.
• Coordinate with reservations, housekeeping, and other departments.
• Monitor security and privacy of guest information.

Descrizione del lavoro

Grand Hotel Golf Resort & Spa, Autograph Collection in Point Clear, AL seeks a Front Desk Supervisor to lead a team and ensure seamless guest experiences from check-in to check-out.

You will oversee front desk operations, manage reservations, train staff, handle guest inquiries, and uphold Marriott-brand standards while delivering hospitality with heart.

Join a historic Gulf Coast resort known for Southern hospitality and career growth opportunities.