Front Desk Agent - Luxury Resort & Spa, Growth & Perks

Auburn Marriott Opelika Resort & Spa at Grand National; Fairhope (AL); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

401(k) with company match

Exclusive Discounts

Career growth

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection in Point Clear, AL seeks a Front Desk Agent to ensure a seamless guest experience from arrival to departure. You will welcome guests, manage reservations, and address inquiries with warmth and professionalism to enhance their stay.

Join a historic, luxury property on Alabama’s Gulf Coast, recognized for hospitality excellence and guest satisfaction. The role offers growth opportunities through our renowned Marriott portfolio.

Qualifications

• High School diploma or GED.

Responsibilities

• Warm Welcome: Greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Room Assignment: Skillfully assign rooms based on room location, rates, preferences, and Marriott Reward Member status to ensure an optimal guest experience.
• Check-ins and Check-outs: Ensure smooth and accurate check-in and check-out procedures, providing efficient and friendly service.
• Guest Inquiries: Respond knowledgeably to guest questions about hotel services, local attractions, events, and entertainment options, offering helpful recommendations.
• Reservation Management: Handle future and same-day reservations, accommodating walk-ins with professionalism and attention to detail.
• Financial Transactions: Process payments and manage charges accurately, handling all cash transactions with integrity.
• Safety & Security: Assist guests with using safety deposit boxes, ensuring the confidentiality and security of their belongings.
• Documentation: Complete all Front Desk reports accurately and maintain proper documentation.
• Issue Resolution: Address guest concerns promptly, resolving issues in a timely manner to ensure guest satisfaction.

Education

HS Diploma/GED

Job description

Grand Hotel Golf Resort & Spa, Autograph Collection in Point Clear, AL seeks a Front Desk Agent to ensure a seamless guest experience from arrival to departure. You will welcome guests, manage reservations, and address inquiries with warmth and professionalism to enhance their stay.

Join a historic, luxury property on Alabama’s Gulf Coast, recognized for hospitality excellence and guest satisfaction. The role offers growth opportunities through our renowned Marriott portfolio.