Front Desk Supervisor

Grand Hotel Golf Resort and Spa, Autograph Collection; Fairhope (AL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Benefits

401k Match

Discounts

Career Growth

Job summary

The Grand Hotel Golf Resort & Spa, Autograph Collection, located on Alabama's Gulf Coast, is seeking a Front Desk Supervisor to lead a front desk team and uphold exceptional guest service. You will guide associates, manage daily operations, and ensure seamless check-ins and check-outs for a memorable stay.

Join our historic resort renowned for southern hospitality, guest satisfaction, and premium experiences.

Responsibilities

• Lead and mentor Front Desk associates to deliver outstanding service.
• Greet guests and respond to inquiries, ensuring guest satisfaction.
• Verify room blocks, pre-registration, and accurate room assignments.
• Oversee front desk operations, check-ins/outs and billing.
• Manage same-day reservations, walk-ins and future bookings.
• Ensure guest privacy and security of safety deposit boxes.
• Complete daily Front Desk reports and keep management informed.
• Resolve guest concerns promptly with empathy.

Job description

Join us at the iconic Grand Hotel Golf Resort & Spa, Autograph Collection, nestled on the stunning Gulf Coast of Alabama. Our historic resort, set on 550 acres of natural beauty, blends rich Southern tradition with modern luxury. Recognized as Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering exceptional guest experiences. Become part of a legendary destination known for its unparalleled hospitality and create unforgettable moments for our guests-The Grand Life awaits you!

As a Front Desk Supervisor, you will lead and inspire a team of associates to deliver exceptional service, ensuring every guest enjoys a seamless and memorable stay from check-in to check-out. Your leadership will be vital in overseeing daily front desk operations, addressing guest concerns, and maintaining high hospitality standards throughout the property.

Key Responsibilities

• Leadership & Training: Assist in training and mentoring Front Desk associates, providing coaching to develop a skilled, motivated team that consistently delivers outstanding service.
• Guest Experience: Greet guests warmly and professionally, ensuring a welcoming atmosphere. Respond to guest inquiries, concerns, and special requests promptly, demonstrating a commitment to guest satisfaction.
• Room Assignment & Inventory: Verify the accuracy of room blocks, pre-registration, and room assignments, ensuring rooms are allocated efficiently based on guest preferences, rates, or status (Marriott Reward Members, groups).
• Operations Management: Oversee day-to-day front desk operations, ensuring smooth check-ins/check-outs, accurate billing, and seamless financial transactions. Handle room changes, credit approvals, and adjustments to guest accounts with attention to detail.
• Reservations & Guest Communication: Manage same-day reservations, walk-ins, and future bookings while providing detailed information on hotel services, local attractions, and dining recommendations.
• Safety & Security: Maintain guest privacy and security by overseeing the proper handling of safety deposit boxes and ensuring confidentiality at all times.
• Reporting & Documentation: Complete daily Front Desk reports accurately, keeping management informed on guest interactions and operational status.
• Conflict Resolution: Address guest concerns in a timely, empathetic manner, resolving issues to ensure a positive experience and high levels of guest satisfaction.

Perks & Benefits

• Health, Dental, and Vision Coverage: Comprehensive options, including FSA and HSA choices.
• 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
• Exclusive Discounts: Enjoy savings on hotel stays, dining, golf, and retail across PCH properties and Marriott hotels globally.
• Career Growth: Opportunities for ongoing training, professional development, and career advancement within PCH Hotels & Resorts.

Join our team at the Grand Hotel Golf Resort & Spa, where every day offers an opportunity to be part of something truly special. Experience the legacy of excellence, and help us deliver "hospitality with heart & soul" to our guests.