Guest Experience Specialist — Luxury Resort Front Desk

Auburn Marriott Opelika Resort & Spa at Grand National; Fairhope (AL); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Discounts on stays, dining, golf and R

Career development

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection in Point Clear, AL, seeks a Front Desk Agent to ensure a seamless guest experience from arrival to departure. You will welcome guests, manage reservations, and respond to inquiries with warmth and professionalism to enhance every stay.

Key duties include assigning rooms, handling check-ins/outs, processing payments, and maintaining accurate front desk records. Join our team to deliver hospitality with heart on Alabama's Gulf Coast.

Qualifications

• Front desk guest services experience preferred.
• Strong communication and problem-solving skills.
• Ability to manage reservations and payments accurately.

Responsibilities

• Warm Welcome: greet guests in a professional, hospitable manner.
• Room Assignment: assign rooms based on preferences and status.
• Check-ins and Check-outs: execute smooth procedures and service.
• Guest Inquiries: answer questions about services, local attractions, and events.
• Reservation Management: handle future and same-day bookings, walk-ins.
• Financial Transactions: process payments and manage charges with integrity.
• Safety & Security: assist guests with safety deposit boxes and privacy.
• Documentation: complete front desk reports accurately.
• Issue Resolution: address concerns promptly to ensure satisfaction.

Skills

Customer service

Communication

Reservations

Cash handling

Education

High School diploma or GED

Job description

Grand Hotel Golf Resort & Spa, Autograph Collection in Point Clear, AL, seeks a Front Desk Agent to ensure a seamless guest experience from arrival to departure. You will welcome guests, manage reservations, and respond to inquiries with warmth and professionalism to enhance every stay.

Key duties include assigning rooms, handling check-ins/outs, processing payments, and maintaining accurate front desk records. Join our team to deliver hospitality with heart on Alabama's Gulf Coast.