Front Desk Supervisor — Guest Experience Leader

Auburn Marriott Opelika Resort & Spa at Grand National; Fairhope (AL); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

401(k) with company match

Exclusive discounts

Descripción de la vacante

Grand Hotel Golf Resort & Spa, Autograph Collection in Point Clear, AL, is seeking a Front Desk Supervisor to lead a dedicated team and ensure a seamless guest journey from arrival to departure. You will oversee daily front desk operations, coach team members, and uphold Marriott-standard hospitality across the property.

The role emphasizes guest satisfaction, efficient check-ins, revenue integrity, and proactive service recovery in a luxury resort environment, with opportunities for growth

Formación

• Experience leading front desk teams in luxury hospitality.
• Strong guest service mindset with ability to handle guest concerns promptly.
• Proven ability to train and mentor staff for consistent service.

Responsabilidades

• Lead and train Front Desk associates to deliver outstanding service.
• Greet guests warmly and manage check-in/check-out efficiently.
• Oversee room blocks, pre-registration, and room assignments based on guest preferences and status.

Conocimientos

Leadership

Guest Service

Staff Training

Conflict Resolution

Herramientas

PMS Software

POS Systems

Descripción del empleo

Grand Hotel Golf Resort & Spa, Autograph Collection in Point Clear, AL, is seeking a Front Desk Supervisor to lead a dedicated team and ensure a seamless guest journey from arrival to departure. You will oversee daily front desk operations, coach team members, and uphold Marriott-standard hospitality across the property.

The role emphasizes guest satisfaction, efficient check-ins, revenue integrity, and proactive service recovery in a luxury resort environment, with opportunities for growth