Front Desk Supervisor: Guest Experience Leader

Peregrine Hospitality; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Peregrine Hospitality is seeking a Front Desk Supervisor to lead and train the hotel’s front desk team, ensuring smooth reservations, check-in/check-out, and guest interactions. You will uphold service excellence and security while coordinating guest needs from arrival to departure.

Ideal candidates have at least 2 years of front desk experience, strong people skills, and the ability to supervise staff, manage guest expectations, and contribute to safety and financial performance.

Qualifications

• Minimum 2 years of hotel front desk experience is required.
• Excellent people skills to supervise staff and deliver outstanding guest service.

Responsibilities

• Train and monitor front desk staff.
• Assist with reservations, check-in and check-out using hotel software.
• Provide friendly, courteous service to guests by phone and in person.
• Coordinate guest communications from arrival through departure, including wake-up calls and special requests.
• Maintain security and privacy of guest rooms and administrative keys.
• Report guest feedback and operational needs to management.
• Support group blocks and special requests as needed.
• Conduct site inspections to ensure property safety and compliance.
• Drive revenue through proactive selling and exceptional service.
• Maintain knowledge of rates, amenities and local attractions to assist clients.
• Protect confidential company information.
• Uphold safety standards through proper inspections and procedures.
• Serve as a role model and teach 4 Keys service standards and SOPs.
• Foster open communication among staff and follow management directives.

Skills

Staff supervision

Customer service

Communication

Job description

Peregrine Hospitality is seeking a Front Desk Supervisor to lead and train the hotel’s front desk team, ensuring smooth reservations, check-in/check-out, and guest interactions. You will uphold service excellence and security while coordinating guest needs from arrival to departure.

Ideal candidates have at least 2 years of front desk experience, strong people skills, and the ability to supervise staff, manage guest expectations, and contribute to safety and financial performance.