Front Desk Supervisor: Lead & Elevate Guest Experience

Peregrine Hospitality; Hyannis (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Peregrine Hospitality is seeking a hotel front desk supervisor in Massachusetts to lead and develop front desk staff while ensuring top-notch guest service. You will manage reservations, assist with check-in/check-out, and maintain courteous interactions with guests over the phone and in person.

The role emphasizes security, professionalism, and proactive communication with management. It requires at least two years in front desk roles and the ability to handle group blocks and special requests

Qualifications

• Minimum 2 years of hotel front desk experience.
• Excellent people skills to supervise staff.

Responsibilities

• Train and monitor front desk staff.
• Assist with reservations and guest check-in/check-out.
• Maintain courteous telephone service and guest interactions.
• Coordinate with guests from arrival to departure with reservations, wake-up calls, check-ins/outs, routing, charges, and special requests.
• Preserve security and privacy of guest rooms and admin keys.
• Communicate with management through reports and guest feedback.
• Assist with special requests, group blocking, and unusual circumstances.
• Conduct site inspections to maintain property safety and assist prospective clients.

Skills

People supervision

Guest service

Job description

Peregrine Hospitality is seeking a hotel front desk supervisor in Massachusetts to lead and develop front desk staff while ensuring top-notch guest service. You will manage reservations, assist with check-in/check-out, and maintain courteous interactions with guests over the phone and in person.

The role emphasizes security, professionalism, and proactive communication with management. It requires at least two years in front desk roles and the ability to handle group blocks and special requests