Front Desk Supervisor, Guest Services

Stonebridge; South San Francisco (CA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in South San Francisco, CA, is seeking a Guest Services Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring high guest satisfaction. You will supervise Front Desk Team Members and support the Guest Services Manager in maintaining service standards and efficiency.

The role requires a Bachelor's degree or 1–2 years related experience, flexibility for nights/weekends, and strong English communication; knowledge

Qualifications

• Must be able to read and write fluent English.
• Must have flexibility to work nights and weekends.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Knowledge of Outlook, Word and Excel.

Responsibilities

• Train and monitor front office staff.
• Monitors Guest Service Scores daily and improves guest satisfaction through training, coaching and problem resolution.
• Communicate with Engineering regarding maintenance requests.
• Coordinate with Housekeeping regarding guest rooms and requests; handle reservations and check-ins/outs.
• Post charges and handle payments.
• Maintain knowledge of room rates and assist with special requests.

Job description

Stonebridge in South San Francisco, CA, is seeking a Guest Services Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring high guest satisfaction. You will supervise Front Desk Team Members and support the Guest Services Manager in maintaining service standards and efficiency.

The role requires a Bachelor's degree or 1–2 years related experience, flexibility for nights/weekends, and strong English communication; knowledge