Guest Services & Front Desk Leader

Aig; Seattle (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Marriott International in Seattle is seeking an experienced Front Office Assistant to support the Front Office Manager in daily operations, ensuring efficient check-in/out and guest satisfaction.

You will supervise Bell/Door Staff, Switchboard and Guest Services, lead staffing, handle escalations, and collaborate with management to maximize room revenue and maintain service quality in a fast-paced hotel environment.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Admin, or related major; no work experience required.
• Experience delivering high-quality guest service in a hotel environment.

Responsibilities

• Manages day-to-day Front Office operations and staffing to meet customer expectations.
• Supervises Front Desk shifts, Bell/Door Staff, and Switchboard to ensure service standards.
• Handles guest issues and escalations, communicating outcomes to stakeholders.
• Collaborates with management to achieve financial objectives and maximize room revenue.

Skills

Guest services

Staff supervision

Communication

Conflict resolution

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Marriott International in Seattle is seeking an experienced Front Office Assistant to support the Front Office Manager in daily operations, ensuring efficient check-in/out and guest satisfaction.

You will supervise Bell/Door Staff, Switchboard and Guest Services, lead staffing, handle escalations, and collaborate with management to maximize room revenue and maintain service quality in a fast-paced hotel environment.