Front Desk Supervisor — Guest Experience Leader

Highgate; San Jose (CA); On-site; USD 34,000 - 44,000; Full time

Job summary

Highgate Hotels in San Jose, CA is seeking a Front Office Supervisor to provide attentive, courteous service during check-in, stay, and checkout while maximizing revenue and occupancy. You will greet guests, manage the Front Desk system, and handle inquiries with professional, friendly service.

The role requires computer experience and a flexible schedule, including weekends and holidays. Marriott-brand experience is a plus but not required, with opportunities to lead a guest-focused Front

Qualifications

• High School diploma or equivalent.
• Computer experience required.
• Marriott Brand Experience helpful, not required.

Responsibilities

• Greet and welcome all guests at the Front Desk per Highgate standards.
• Maintain PBX console operation and hotel standards.
• Answer inquiries about services, facilities and hours.
• Log and deliver packages, mail and messages to guests and meeting rooms.
• Balance and prepare closing shift paperwork according to standards.
• Assist guests with safe deposit boxes.

Skills

Customer service

Communication

Multitasking

Team supervision

Education

High School diploma

Tools

PBX system

Job description

Highgate Hotels in San Jose, CA is seeking a Front Office Supervisor to provide attentive, courteous service during check-in, stay, and checkout while maximizing revenue and occupancy. You will greet guests, manage the Front Desk system, and handle inquiries with professional, friendly service.

The role requires computer experience and a flexible schedule, including weekends and holidays. Marriott-brand experience is a plus but not required, with opportunities to lead a guest-focused Front