Front Desk & Night Audit Backup — Guest Experience

HEI Hotels & Resorts; San Jose (CA); On-site; USD 29,618 - 31,684; Full time

Benefits offered by this job

Medical and Dental programs

Vacation, Sick and Holiday programs

401(k) Savings Plan with matching funds

Pet insurance

Job summary

HEI Hotels & Resorts in San Jose, California, is seeking a Front Desk Assistant to warmly assist guests during their stay. The role involves managing guest registration, processing payments, and ensuring excellent customer service by addressing concerns and feedback.

The candidate should have a high school diploma, with hotel experience preferred, and the ability to manage various computer systems effectively. Competitive hourly pay is offered along with comprehensive benefits.

Qualifications

• Hotel experience preferred.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Assist guests with arrival and departure processes.
• Perform as a back up Night Auditor.
• Complete the registration process and assign rooms.
• Handle guest accounts and ensure satisfaction.
• Respond to guest inquiries and complaints.

Skills

Effective verbal and written communication skills

Ability to deal with internal and external customers

Mathematical calculation skills

Ability to use a moderately complex computer system

Ability to stand and move throughout front office

Education

High School Diploma or equivalent

College degree preferred

Job description

HEI Hotels & Resorts in San Jose, California, is seeking a Front Desk Assistant to warmly assist guests during their stay. The role involves managing guest registration, processing payments, and ensuring excellent customer service by addressing concerns and feedback.

The candidate should have a high school diploma, with hotel experience preferred, and the ability to manage various computer systems effectively. Competitive hourly pay is offered along with comprehensive benefits.