Front Desk Supervisor - Elevate Guest Experience

HEI Hotels; San Ramon (CA); On-site; USD 32,373 - 35,128; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance

401(k) Savings Plan with matching funds

Vacation, Sick, and Holiday programs

Job summary

HEI Hotels in San Ramon is looking for a Front Desk Supervisor to manage Front Office operations and ensure guest satisfaction. The role involves greeting guests, handling check-ins and check-outs, and resolving any customer issues.

Candidates should have at least one year of customer service experience in hospitality, a high school diploma, and strong communication skills. This full-time position offers a salary range of $23.50 to $25.50 per hour along with comprehensive benefits.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to effectively deal with internal and external customers.
• Ability to stand and perform behind the front desk.

Responsibilities

• Assist Front Office Manager in managing Front Office operations.
• Greet guests, handle registration and check-out processes.
• Resolve customer complaints and ensure high levels of guest satisfaction.

Skills

Customer service

Communication skills

Basic mathematical skills

Conflict resolution

Education

High school diploma

College degree (preferred)

Job description

HEI Hotels in San Ramon is looking for a Front Desk Supervisor to manage Front Office operations and ensure guest satisfaction. The role involves greeting guests, handling check-ins and check-outs, and resolving any customer issues.

Candidates should have at least one year of customer service experience in hospitality, a high school diploma, and strong communication skills. This full-time position offers a salary range of $23.50 to $25.50 per hour along with comprehensive benefits.