Guest Experience Agent — Front Desk with Room Discounts

Sheraton San Jose Silicon Valley; Milpitas (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Sheraton San Jose Silicon Valley is seeking a Front Desk Associate to greet and register guests while providing excellent service. You will be responsible for closing guest accounts upon completion of their stay and ensuring that all guests have a pleasant experience.

The ideal candidate should possess strong customer service and communication skills, with experience in hospitality considered a plus. This is a full-time role requiring various shifts to meet operational demands.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred but not required.
• Ability to effectively deal with internal and external customers.

Responsibilities

• Greet customers and complete the registration process.
• Close guest accounts and ensure guest satisfaction.
• Handle cash and credit transactions accurately.

Skills

Customer service skills

Mathematical skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Sheraton San Jose Silicon Valley is seeking a Front Desk Associate to greet and register guests while providing excellent service. You will be responsible for closing guest accounts upon completion of their stay and ensuring that all guests have a pleasant experience.

The ideal candidate should possess strong customer service and communication skills, with experience in hospitality considered a plus. This is a full-time role requiring various shifts to meet operational demands.