Front Desk Guest Experience Agent

Caesars Entertainment; Stateline (NV); On-site; USD 36,000 - 50,000; Full time

Job summary

Caesars Entertainment's Harrah’s/Caesars Republic Lake Tahoe in Stateline, NV seeks a Front Desk Agent to welcome guests, register them, settle accounts at checkout and provide information during stay.

You will work with Housekeeping, VIP Services and Hotel Supervisors, act as a role model for front desk staff, handle cashiering tasks, and ensure service recovery while maintaining a high standard of integrity and guest satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 6 months in a Hotel Front Desk and experience in customer service.
• Literate and fluent in English.
• Good communication skills.
• Typing speed of at least 35 wpm.
• Strong knowledge of LMS.
• Ability to handle difficult guests with professionalism.

Responsibilities

• Greets guests in a warm and friendly manner and registers them following established procedures.
• Performs cashiering and billing tasks with accuracy and proper records.
• Ensures guest needs and special requests are met and uses service recovery when appropriate.
• Reconciles daily Revenue Control reports and supports new-hire training.

Skills

Customer service

English fluency

Communication skills

Typing 35 wpm

Regulatory compliance

Role modeling

Problem solving

Integrity

Education

High School Diploma or equivalent

Job description

Caesars Entertainment's Harrah’s/Caesars Republic Lake Tahoe in Stateline, NV seeks a Front Desk Agent to welcome guests, register them, settle accounts at checkout and provide information during stay.

You will work with Housekeeping, VIP Services and Hotel Supervisors, act as a role model for front desk staff, handle cashiering tasks, and ensure service recovery while maintaining a high standard of integrity and guest satisfaction.