Front Desk Shift Supervisor - Guest Experience Leader

Caesars Entertainment; Stateline (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Caesars Entertainment is seeking a Front Desk Leader at Harrah’s and Caesars Republic Lake Tahoe to drive exceptional guest service and mentor a high-performing front desk team. The role focuses on creating memorable first impressions, elevating service standards, and strong operational performance across shifts.

The position requires a prior Front Services background, English fluency, and a proven track record in leadership, communication, and administrative excellence within a hotel

Qualifications

• College degree preferred, especially in Hotel or Institutional Management.
• 2–3 years in a Front Services role in hotel operations.
• Fluent in English (written and spoken).
• Strong communication, both verbal and written.
• Strong organizational and administrative skills; detail oriented.
• Demonstrated leadership and ability to coach and mentor staff.
• Strong computer skills and ability to adapt to shift rotations.
• Uphold integrity and adhere to policies and procedures.
• Role model to team; represent Caesars Entertainment professionally.

Responsibilities

• Lead daily front desk operations and ensure seamless shift execution.
• Hire, train, coach, and evaluate front desk staff.
• Maintain high guest service standards and respond to inquiries.
• Update procedures for promotions and hotel operations.
• Manage staffing; adjust schedules to maximize guest service.
• Uphold policies and ensure compliance across department.

Skills

Leadership

Communication skills

Organizational skills

Computer skills

Multitasking

Fluent English

Integrity

Guest service

Education

College degree preferred (Hotel/Institutional Management)

Job description

Caesars Entertainment is seeking a Front Desk Leader at Harrah’s and Caesars Republic Lake Tahoe to drive exceptional guest service and mentor a high-performing front desk team. The role focuses on creating memorable first impressions, elevating service standards, and strong operational performance across shifts.

The position requires a prior Front Services background, English fluency, and a proven track record in leadership, communication, and administrative excellence within a hotel