Front Office Leader: VIP & Guest Services

Caesars Entertainment; Las Vegas (NV); On-site; USD 42,000 - 66,000; Full time

Job summary

Caesars Entertainment in Las Vegas is seeking a Front Office Supervisor to oversee Front Desk and VIP Services, ensuring exceptional guest service and efficient operations. You will supervise, train, coach and develop team members, enforce SOPs, and coordinate with internal departments to elevate the guest experience.

Based at Harrah’s in Las Vegas, the role requires leadership, strong communication, and the ability to manage multiple priorities in a fast-paced hospitality environment, including

Qualifications

• One to two years of post‑secondary education preferred.
• One to two years of related hotel, guest services, Front Desk, VIP Services, or supervisory experience.
• Knowledge of hotel operations and hospitality standards.
• Strong leadership, coaching, communication, and customer service skills.
• Ability to develop and enforce SOPs and manage multiple priorities.

Responsibilities

• Oversee Front Desk and VIP Services to ensure guest satisfaction.
• Supervise, train, coach and develop team members; manage performance as needed.
• Develop SOPs and ensure compliance with safety and service standards.
• Coordinate with internal departments and external partners to enhance the guest experience.
• Monitor departmental expenses and support budget goals.
• Maintain emergency procedures knowledge and assist in drills.

Skills

Leadership

Coaching

Communication

Customer Service

SOP enforcement

Education

Post-secondary education

Job description

Caesars Entertainment in Las Vegas is seeking a Front Office Supervisor to oversee Front Desk and VIP Services, ensuring exceptional guest service and efficient operations. You will supervise, train, coach and develop team members, enforce SOPs, and coordinate with internal departments to elevate the guest experience.

Based at Harrah’s in Las Vegas, the role requires leadership, strong communication, and the ability to manage multiple priorities in a fast-paced hospitality environment, including