Front Desk Shift Leader – Elevate Guest Experience

Caesars Entertainment; Stateline (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Caesars Entertainment, including Harrah’s and Caesars Republic Lake Tahoe, is seeking a Front Desk leader to drive first impressions and exceptional service. You will lead the front desk team, manage shift execution, and uphold world-class standards across operations.

Responsibilities include mentoring staff, hiring and training, coordinating shifts, resolving guest inquiries, and implementing promotional changes. A passion for hospitality and leadership is essential.

Qualifications

• College Degree preferred, especially in Hotel or Institutional Management
• 2 to 3 years in a Front Services position in a Hotel Services area
• Literate and fluent in English
• Ability to handle multiple tasks/duties simultaneously
• Strong communication skills both verbal and written
• Strong organizational and administrative skills
• Demonstrated leadership skills
• Ability to work a rotating shift with fluctuating days off
• Uphold integrity and comply with regulated business standards
• Acts as a role model to Team Members and Caesars Entertainment culture

Responsibilities

• Actively build and retain customer relations and mentor team members for superior service
• Hire, train, motivate, evaluate, and supervise personnel; coach for improvement
• Direct day-to-day shift operation to meet Caesars standards
• Review staffing and adjust, coordinate with leads for guest service and productivity
• Handle guest inquiries and complaints efficiently and courteously
• Administer policies for Hotel Department and ensure adherence
• Cover Front Desk operations as needed
• Recommend personnel changes including hiring, promotion and salary decisions
• Inform team of new promotions and data related to hotel operations

Skills

Leadership

Customer service

Communication

Multitasking

Team development

Education

College degree preferred

Hospitality management focus

Job description

Caesars Entertainment, including Harrah’s and Caesars Republic Lake Tahoe, is seeking a Front Desk leader to drive first impressions and exceptional service. You will lead the front desk team, manage shift execution, and uphold world-class standards across operations.

Responsibilities include mentoring staff, hiring and training, coordinating shifts, resolving guest inquiries, and implementing promotional changes. A passion for hospitality and leadership is essential.