Guest Experience Shift Leader - Front Desk

Caesars Entertainment; California (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

Caesars Republic Lake Tahoe is seeking a Front Desk Leader to oversee daily hotel front desk operations, ensuring seamless shift execution and elevated guest service. You will mentor a high-performing team, build relationships with guests, and drive service standards in a dynamic, hospitality-driven environment.

The role requires a college degree in hotel management (preferred), 2–3 years in front services, and strong English communication.

Qualifications

• College degree preferred in hotel or institutional management.
• 2–3 years in a Front Services position in a Hotel Services area.
• Fluent in English; strong communication and organizational skills.

Responsibilities

• Build and retain customer relations; mentor team members for superior service.
• Hire, train, motivate, evaluate, and supervise staff; coach for success and improvement.
• Direct daily shift operations to ensure guest experiences meet Caesars standards.
• Review staffing; coordinate with lead staff to maximize service and productivity; prioritize tiered guests.
• Handle guest inquiries and complaints professionally and courteously.
• Administer policies for the Hotel Department and ensure adherence.
• Cover Front Desk duties as needed to maintain operations.
• Recommend personnel changes; approve wages, vacation, and leave within guidelines.
• Update procedures for promotions and new programs; inform team of changes.

Skills

Customer service

Leadership

Staff management

Shift management

Multi-tasking

Education

College degree preferred

Job description

Caesars Republic Lake Tahoe is seeking a Front Desk Leader to oversee daily hotel front desk operations, ensuring seamless shift execution and elevated guest service. You will mentor a high-performing team, build relationships with guests, and drive service standards in a dynamic, hospitality-driven environment.

The role requires a college degree in hotel management (preferred), 2–3 years in front services, and strong English communication.