Front Office Supervisor — Guest Experience Lead

Hyatt Hotels Corporation; Pittsburgh (Allegheny County); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Hyatt Hotels Corporation in Pittsburgh seeks an Assistant Front Office Manager to oversee daily front desk operations and guest services, supporting the Front Office Manager in staff leadership and guest satisfaction.

Responsibilities include coordinating with departments, handling guest inquiries, training staff, and driving service improvements to boost guest loyalty and operational efficiency.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum 2 years in front office operations in hospitality.
• Supervisory/assistant managerial experience in hotel or similar.

Responsibilities

• Assist in managing daily front office operations including guest check-in/check-out.
• Supervise and support front desk staff and ensure service standards.
• Handle guest inquiries, complaints and special requests promptly.
• Coordinate with housekeeping, maintenance and other departments.
• Assist in staff scheduling, training and performance evaluations.
• Monitor front office financial transactions, including billing.
• Contribute to procedures and service improvement initiatives.

Skills

Front office leadership

PMS proficiency

Guest service

Communication skills

Staff supervision

Education

Hospitality management degree

High school diploma

Tools

Property management systems

Job description

Hyatt Hotels Corporation in Pittsburgh seeks an Assistant Front Office Manager to oversee daily front desk operations and guest services, supporting the Front Office Manager in staff leadership and guest satisfaction.

Responsibilities include coordinating with departments, handling guest inquiries, training staff, and driving service improvements to boost guest loyalty and operational efficiency.