Front Desk Supervisor: Lead Guest Experience & Team

Blue Sky Hospitality Solutions; Pittsburgh (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Job summary

Wyndham Grand Pittsburgh Downtown is seeking an experienced Front Desk Supervisor to guide daily front desk operations and deliver exceptional guest service in Pittsburgh, PA. The role requires leading by example, supervising shifts, and coaching staff to maintain smooth check-ins and check-outs.

You will coordinate with Housekeeping and Reservations, handle escalations, and ensure payment procedures and privacy standards are followed. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Front desk experience required; supervisory or lead experience preferred.
• Knowledge of hotel PMS and payment processing.
• Strong leadership, communication, and guest service skills.
• Ability to coach associates, delegate work, and enforce service standards.
• Calm, professional approach to resolving concerns.
• Attention to detail and ability to manage competing priorities.
• Willingness to work evenings, weekends, and holidays.
• Able to stand for extended periods, with or without accommodation.

Responsibilities

• Supervise front desk operations during assigned shifts, ensuring efficient check-ins and guest service.
• Assign daily tasks, manage breaks, and maintain desk coverage.
• Coach and train associates on service standards and system usage.
• Handle escalated guest concerns and communicate follow-up needs to management.
• Monitor arrivals, departures, room availability, and group activities.
• Coordinate with Housekeeping, Engineering, Reservations, and other departments.
• Ensure billing accuracy, cash handling, and shift reconciliation.

Skills

Front desk experience

Leadership

Communication

Guest service

Coaching

Time management

Flexibility

Stamina

Tools

Hotel PMS software

Job description

Wyndham Grand Pittsburgh Downtown is seeking an experienced Front Desk Supervisor to guide daily front desk operations and deliver exceptional guest service in Pittsburgh, PA. The role requires leading by example, supervising shifts, and coaching staff to maintain smooth check-ins and check-outs.

You will coordinate with Housekeeping and Reservations, handle escalations, and ensure payment procedures and privacy standards are followed. Flexibility for evenings, weekends, and holidays is required.