Front Desk Supervisor: Flexible Scheduling & Guest Experience

Blue Sky Hospitality Solutions; Pittsburgh (Allegheny County); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Blue Sky Hospitality Solutions seeks a Front Desk Supervisor to lead guest services and front desk operations at our Pittsburgh property. You will supervise staff, coach team members, and ensure smooth check-in/check-out, reservations, and billing accuracy.

The role requires strong communication and problem-solving skills, a commitment to brand standards, and the ability to manage fast-paced shifts, including nights and weekends.

Qualifikationen

• Provide exceptional guest service and ensure a welcoming front desk environment.
• Assist the Front Desk Manager with daily operations and staff supervision.
• Train, coach, and motivate front desk associates to meet service standards.
• Handle guest concerns and resolve issues quickly and professionally.
• Oversee check-in/check-out processes, reservations, and billing accuracy.

Aufgaben

• Support scheduling, shift coverage, and team productivity.
• Monitor room inventory, occupancy, and revenue opportunities.
• Ensure compliance with company policies, procedures, and brand standards.
• Maintain accurate reports, records, and front office systems.
• Lead by example in professionalism, appearance, and service delivery.
• Maintain composure and efficiency in fast-paced, high-pressure situations.

Kenntnisse

Guest service

Staff supervision

Coaching & training

Customer service

Multitasking

Scheduling

Brand standards adherence

Communication

Problem-solving

Flexibility

Certification readiness

Ausbildung

Associate degree + 3 years experience

Bachelor’s degree + 1 year experience

Jobbeschreibung

Blue Sky Hospitality Solutions seeks a Front Desk Supervisor to lead guest services and front desk operations at our Pittsburgh property. You will supervise staff, coach team members, and ensure smooth check-in/check-out, reservations, and billing accuracy.

The role requires strong communication and problem-solving skills, a commitment to brand standards, and the ability to manage fast-paced shifts, including nights and weekends.