Front Desk Supervisor - Guest Experience Leader

Janus Hotels & Resorts; Omaha (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, and Vision Insurance

Life & AD&D Insurance

401(k) with company match

Paid Time Off

Hotel discounts (Marriott brand)

Growth and advancement opportunities

Job summary

Soartress Hospitality is seeking an energetic Front Desk Manager to lead the guest experience at Towneplace Suites Omaha West. This hands-on leadership role thrives in a fast-paced hospitality environment, delivering exceptional service and brand-aligned standards.

Responsibilities include guest experience leadership, team supervision, operational excellence, and administrative support. The role requires 1–3 years of front desk experience, strong leadership, and flexibility to work evenings and

Qualifications

• 1–3 years of hotel front desk experience (supervisory experience preferred).
• Strong leadership and conflict-resolution skills.
• Excellent communication and problem-solving abilities.
• Experience with hotel property management systems (Marriott systems experience preferred).
• Flexibility to work evenings, weekends, and holidays.
• A positive, team-first mindset.

Responsibilities

• Lead by example in delivering warm, professional, and efficient guest service.
• Resolve guest concerns quickly and confidently.
• Ensure all brand standards and service protocols are consistently met.
• Supervise front desk associates during assigned shifts.
• Coach, train, and mentor team members.
• Assist with scheduling and shift coverage.
• Foster positive morale and accountability within the team.
• Oversee check-in/check-out procedures and cash handling accuracy.
• Monitor room inventory and coordinate with housekeeping and maintenance.
• Support revenue goals through upselling and guest engagement.
• Ensure compliance with safety, security, and company policies.
• Assist with reports, audits, and daily shift reconciliation.
• Support onboarding and training of new associates.
• Partner with the General Manager on performance and service initiatives.

Skills

Leadership

Communication

Problem-solving

Front desk management

Marriott systems

Tools

Marriott PMS

Job description

Soartress Hospitality is seeking an energetic Front Desk Manager to lead the guest experience at Towneplace Suites Omaha West. This hands-on leadership role thrives in a fast-paced hospitality environment, delivering exceptional service and brand-aligned standards.

Responsibilities include guest experience leadership, team supervision, operational excellence, and administrative support. The role requires 1–3 years of front desk experience, strong leadership, and flexibility to work evenings and