Front Office Manager | TownePlace Suites

Soartress Hospitality; Omaha (NE); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Benefits for eligible associates

Professional growth opportunities

Team-oriented work environment

Job summary

TownePlace Suites Omaha West, managed by Soartress Hospitality, seeks an experienced Front Office Manager to lead the front desk team and deliver outstanding guest service. This hands-on role requires strong communication, team development, and adherence to brand standards across front desk operations.

The ideal candidate will oversee reservations, staffing, and guest-accounts while collaborating with housekeeping, maintenance, and revenue management to optimize occupancy and guest experiences.

Qualifications

• Front desk experience required.
• Supervisory/management experience preferred.
• Marriott or TownePlace Suites experience is a plus.
• Experience with hotel PMS and reservation platforms is preferred.
• Proficiency with Microsoft Office: Outlook, Word, Excel.

Responsibilities

• Lead front desk team and supervise daily operations.
• Ensure guests receive friendly, efficient service throughout their stay.
• Oversee reservations, check-ins/outs, and payment procedures.
• Monitor guest satisfaction and respond to concerns promptly.
• Maintain knowledge of hotel services, rates, promotions, and local attractions.
• Assist with recruiting, onboarding, training, and performance management.

Skills

Front desk experience

Supervisory/management experience

Microsoft Office (Outlook/Word/Excel)

Education

High school diploma or equivalent

Hospitality or business education

Tools

PMS systems

Reservation platforms

Job description

TownePlace Suites Omaha West is seeking an experienced, service-oriented Front Office Manager to lead our front desk team and help create an exceptional experience for every guest. The ideal candidate is an energetic and dependable leader who communicates effectively, develops strong teams, and maintains high standards for guest service and hotel operations.

Position Overview

The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring excellent guest service, supervising and developing front office associates, and supporting the hotel’s overall operational and financial goals. This is a hands‑on leadership position that requires flexibility, attention to detail, and the ability to respond calmly and professionally in a fast-paced environment.

• Lead, train, schedule, coach, and motivate front desk associates.
• Ensure guests receive friendly, efficient, and professional service throughout their stay.
• Monitor guest satisfaction and respond promptly to questions, concerns, and service-recovery opportunities.
• Maintain thorough knowledge of hotel services, amenities, rates, promotions, and local attractions.
• Oversee guest arrivals, departures, reservations, room assignments, and payment procedures.
• Ensure front desk associates follow established policies, procedures, and brand standards.
• Review front office reports, guest accounts, cash transactions, and shift documentation for accuracy.
• Monitor room availability, occupancy, and rate information while working closely with housekeeping, maintenance, sales, and revenue management.
• Assist with recruiting, onboarding, training, performance management, and associate recognition.
• Prepare and manage front office schedules based on business needs and budgeted labor expectations.
• Conduct regular department meetings and communicate hotel priorities, policy updates, and guest-service expectations.
• Support loyalty-program enrollment and recognition goals.
• Maintain a safe, organized, and professional front desk environment.
• Serve as Manager on Duty when assigned.
• Assist with other hotel departments and operational needs as necessary.
• Perform additional duties assigned by the General Manager.

Qualifications

• Previous hotel front desk experience is required.
• Previous supervisory or management experience is strongly preferred.
• Marriott or TownePlace Suites experience is a plus.
• Experience with hotel property-management systems and reservation platforms is preferred.
• Strong leadership, communication, organization, and problem‑solving skills.
• Excellent attention to detail and the ability to manage multiple priorities.
• Ability to handle confidential information and difficult guest situations professionally.
• Proficiency with Microsoft Office programs, including Outlook, Word, and Excel.
• High school diploma or equivalent required; hospitality or business education is preferred.
• Must be able to work a flexible schedule based on hotel needs, including mornings, evenings, weekends, and holidays.
• Must be able to stand for extended periods and perform the physical requirements of the position, with or without reasonable accommodation.

What We Offer

• A welcoming and team-oriented work environment
• Opportunities for professional growth and advancement
• Competitive compensation
• Benefits for eligible associates
• The opportunity to make a meaningful impact on the guest and associate experience

About Us

TownePlace Suites Omaha West is managed by Soartress Hospitality, a growing hospitality management company committed to creating outstanding experiences for our guests, associates, and business partners. Our culture is guided by our Bedrock Beliefs of Respect, Honesty, and Integrity and our Star Beliefs to Inspire, Communicate, and Perform.

Soartress Hospitality is an equal opportunity employer. We consider applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.