Hyatt Place Omaha Downtown Old Market - Front Desk Supervisor

Aimbridge Hospitality; Omaha (NE); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short‑Term and Long‑Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Hyatt Place Omaha/Downtown-Old Market is seeking a Front Desk Supervisor to lead a guest‑centered team and ensure smooth check‑ins/outs, VIP handling, and memorable stays. You will manage reservations, train associates, and maintain policies with a focus on safety and high service standards.

Ideal candidates bring 2–3 years in hospitality, a supervisory background, and a valid driver’s license. Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests with genuine warmth and manage check‑ins/outs, reservations and VIP requests.
• Track logs, manage messages and packages, and ensure fast, professional service.
• Stay sharp on rates, packages, and promotions to boost revenue while delivering great value to guests.
• Build and lead a communicative team, train associates, and address guest concerns while upholding safety and standards.

Skills

Guest experience

Operations

Revenue strategy

Team leadership

Education

High school diploma

College coursework in related field

Job description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check‑ins to friendly problem‑solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check‑ins and check‑outs smooth and stress‑free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Situated in the heart of Omaha’s Historic Old Market, the Hyatt Place Omaha/Downtown-Old Market hotel is just steps away from restaurants, shops, and galleries in Omaha’s most historic and colorful neighborhood. Travelers enjoy our convenience to nearby CHI Health Center and Convention Center, Holland Performing Arts Center, Joslyn Art Museum, and Omaha’s Henry Doorly Zoo and Aquarium. Guests are sure to love our modern spacious guestrooms, and deluxe amenities and services including free Wi‑Fi, outdoor pool, fitness center, and on‑site dining.