Front Desk Supervisor — Guest Experience Leader

The Cottonwood Hotel; Omaha (NE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Coverage (Tiered)?

Dental & Vision Coverage

Teledoc service

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Cottonwood Hotel in Omaha is seeking a Front Desk Supervisor to lead our front desk team and ensure exceptional guest service. You will oversee check-in/check-out, guest requests, and collaboration with other departments to resolve issues, while modeling professionalism and a guest-first mindset.

Ideal candidates bring front desk experience, cash handling skills, and the ability to communicate clearly in English.

Qualifications

• High School diploma or GED required.
• Ability to communicate effectively with the public and team members.
• Read, write and speak English fluently.
• Six months front desk experience preferred.
• Strong computer skills.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests professionally.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Skills

Cash handling

Customer service

Front desk supervision

Communication

Team leadership

Flexibility

Education

High School diploma or GED

Job description

The Cottonwood Hotel in Omaha is seeking a Front Desk Supervisor to lead our front desk team and ensure exceptional guest service. You will oversee check-in/check-out, guest requests, and collaboration with other departments to resolve issues, while modeling professionalism and a guest-first mindset.

Ideal candidates bring front desk experience, cash handling skills, and the ability to communicate clearly in English.