Front Desk Supervisor & Guest Experience Leader

Crescent Hotels & Resorts; Newark (AR); On-site; USD 32,000 - 46,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Supervisor to oversee daily Front Desk operations and maximize guest satisfaction. You will hire, train, and evaluate staff, respond to guest needs, and ensure smooth service delivery across shifts.

Strong communication, professionalism, and teamwork are required, along with basic math and computer skills to manage reservations, room availability, and revenue considerations.

Qualifications

• Must be fluent in English and able to communicate with guests and colleagues clearly.
• Professional appearance and demeanor; strong interpersonal skills.
• Ability to handle math calculations and use a computer system accurately.

Responsibilities

• Interview, hire, train, evaluate, and guide Front Desk staff.
• Respond to guest requests and issues to ensure satisfaction and repeat business.
• Implement programs and supervise Front Desk operations to maximize revenue and quality.
• Supervise Guest Service Agents and maintain calm during busy periods and emergencies.
• Maintain attendance and perform other duties as assigned.

Skills

Staff supervision

Customer service

Communication

Problem solving

Tools

POS system

Job description

Crescent Hotels & Resorts is seeking a Front Desk Supervisor to oversee daily Front Desk operations and maximize guest satisfaction. You will hire, train, and evaluate staff, respond to guest needs, and ensure smooth service delivery across shifts.

Strong communication, professionalism, and teamwork are required, along with basic math and computer skills to manage reservations, room availability, and revenue considerations.