Front Desk Supervisor – Guest Experience Leader

sbcos; Needham (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Stonebridge in Needham, MA is seeking a Front Office Supervisor to oversee daily guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. The role supports the Front Office Manager, supervises staff, and coordinates with housekeeping, with a focus on accurate billing, efficient check-in/check-out, and problem resolution.

Must have 2+ years in front office supervision, strong leadership, and proficiency with hotel PMS.

Qualifications

• 2+ years in front office supervision in hotel/hospitality.
• Strong leadership and communication skills.
• Proficiency with property management systems and check-in/check-out.
• Experience with staff scheduling and training.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee adherence to check-in procedures and ensure accurate billing.
• Handle guest problems or complaints timely and professionally.
• Maintain front office areas to company standards and balance accounts daily.
• Supervise check-out process and manage luggage delivery.
• Coordinate with reservations, front office, housekeeping and other departments.

Skills

Front office supervision

Leadership

Communication

PMS proficiency

Staff scheduling

Tools

Property management system

Job description

Stonebridge in Needham, MA is seeking a Front Office Supervisor to oversee daily guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. The role supports the Front Office Manager, supervises staff, and coordinates with housekeeping, with a focus on accurate billing, efficient check-in/check-out, and problem resolution.

Must have 2+ years in front office supervision, strong leadership, and proficiency with hotel PMS.