Front Office Team Lead — PTO & 401(k) Benefits

Stonebridge Companies; Needham Heights (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO and 401(k) matching

Wellness support

Life and disability coverage

Travel and lodging perks

Job summary

Stonebridge is seeking a Front Office Supervisor at Residence Inn Needham in Needham, MA. You will oversee daily front office operations, supervise staff, and ensure guest satisfaction through efficient check-in/check-out, billing accuracy, and seamless service across departments.

Responsibilities include handling guest issues, improving occupancy, and maintaining front desk standards while acting as Duty Manager when required. Requires strong supervisory skills and hospitality experience.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Experience with scheduling, training, and staff development.

Responsibilities

• Greet, check-in, and allocate rooms promptly and courteously.
• Oversee check-in procedures and ensure accurate guest information and billing details.
• Handle guest problems or complaints in a timely manner.
• Maintain front office areas to establish standards and operational efficiency.
• Supervise check-out process and luggage delivery/collection.
• Communicate effectively with reservations, housekeeping, and other departments.

Skills

Leadership

Guest services

Communication

PMS proficiency

Scheduling

Training

Tools

PMS software

Reservations system

Job description

Stonebridge is seeking a Front Office Supervisor at Residence Inn Needham in Needham, MA. You will oversee daily front office operations, supervise staff, and ensure guest satisfaction through efficient check-in/check-out, billing accuracy, and seamless service across departments.

Responsibilities include handling guest issues, improving occupancy, and maintaining front desk standards while acting as Duty Manager when required. Requires strong supervisory skills and hospitality experience.