Front Desk Supervisor: Guest Experience Leader

Aimbridge Hospitality; Mesa (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Hyatt Place Phoenix/Mesa in Mesa, AZ, is seeking a Front Desk Supervisor to lead our guest services team. You’ll oversee check-ins and check-outs, greet guests with warmth, and set the tone for service that’s memorable, professional, and safe.

You’ll coach the front desk agents, handle VIP requests, coordinate reservations, and resolve guest concerns with energy and integrity, delivering consistent, quality hospitality.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field helpful.

Responsibilities

• Guest Experience Pro: Greet guests with warmth and ensure smooth check-ins/check-outs.
• Operations Maestro: Track logs, manage messages and packages, ensure detail-oriented service.
• Revenue & Rate Strategist: Monitor rates, packages, and promotions to boost room revenue.
• Team Leader & Problem Solver: Lead and train associates, address guest concerns with professionalism and safety.

Skills

Guest Experience

Operations

Revenue Strategy

Team Leadership

Job description

Hyatt Place Phoenix/Mesa in Mesa, AZ, is seeking a Front Desk Supervisor to lead our guest services team. You’ll oversee check-ins and check-outs, greet guests with warmth, and set the tone for service that’s memorable, professional, and safe.

You’ll coach the front desk agents, handle VIP requests, coordinate reservations, and resolve guest concerns with energy and integrity, delivering consistent, quality hospitality.