Guest Experience Supervisor - Hotel Front Desk

Highgate; Mesa (AZ); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Highgate Hotels is seeking a Guest Services Supervisor in Mesa, AZ. The role supports the Guest Services Manager and Assistant, delivering attentive service before arrival and during stay while maximizing room revenue and occupancy.

Responsibilities include handling reservations, VIP requests, front desk operations, and timely communication with departments. The ideal candidate will have hotel experience, strong communication, and a customer-first mindset.

Qualifications

• High School diploma or equivalent required.
• 2–3 years progressive experience in a hotel or related field.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.
• Valid driver's license for the applicable state.
• Flexible and long hours sometimes required.
• Must communicate effectively verbally and in writing.
• Must multitask and prioritize departmental functions.
• Maintain a warm, friendly demeanor at all times.
• Regular attendance in compliance with standards.

Responsibilities

• Take room reservations and quote rates; monitor VIP requests.
• Review Front Office log and Trace File daily.
• Operate Front Desk computer system and related tools.
• Handle messages, packages, and mail promptly.
• Know current rates, packages, and promotions.
• Oversee guest check-in/out in a friendly manner.
• Run room status reports and inform affected departments.
• Monitor hotel security and maintain communications.

Skills

Communication skills

Multitasking

Teamwork

Customer service

Attention to detail

Education

High School diploma or equivalent

College coursework in related field

Tools

Front Desk computer system

P.B.X. console

Job description

Highgate Hotels is seeking a Guest Services Supervisor in Mesa, AZ. The role supports the Guest Services Manager and Assistant, delivering attentive service before arrival and during stay while maximizing room revenue and occupancy.

Responsibilities include handling reservations, VIP requests, front desk operations, and timely communication with departments. The ideal candidate will have hotel experience, strong communication, and a customer-first mindset.