Hyatt Place Phoenix Mesa - Front Desk Supervisor

Aimbridge Hospitality; Mesa (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Hyatt Place Phoenix/Mesa in Mesa, AZ, is seeking a Front Desk Supervisor to lead our guest services team. You’ll oversee check-ins and check-outs, greet guests with warmth, and set the tone for service that’s memorable, professional, and safe.

You’ll coach the front desk agents, handle VIP requests, coordinate reservations, and resolve guest concerns with energy and integrity, delivering consistent, quality hospitality.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field helpful.

Responsibilities

• Guest Experience Pro: Greet guests with warmth and ensure smooth check-ins/check-outs.
• Operations Maestro: Track logs, manage messages and packages, ensure detail-oriented service.
• Revenue & Rate Strategist: Monitor rates, packages, and promotions to boost room revenue.
• Team Leader & Problem Solver: Lead and train associates, address guest concerns with professionalism and safety.

Skills

Guest Experience

Operations

Revenue Strategy

Team Leadership

Job description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Featuring an outdoor swimming pool, a 14-person hot tub and a 9-hole putting green, this hotel is 15 minutes’ drive from Phoenix Sky Harbor International Airport. Free WiFi and docking stations are provided in all rooms. Offering a flat-screen cable TV, each room at Phoenix/Mesa Hyatt Place provides free toiletries, a seating area and an private bathroom. Mini-golf and an indoor fitness center are also provided. Cycling, hiking and golf opportunities are nearby. The 24/7 Gallery menus offers dining options for any time of day. Guests can enjoy a coffee in the morning or a cocktail in the evening at Coffee to Cocktails Bar. The Hyatt Place is 1.1 mi from Sloan Lake, the Chicago Cubs Spring Training Stadium, and is 2.6 mi from the Oakland A's Hohokam Stadium. Free transfer services is offered within a 1.9 mi radius of the hotel. Casa Grande Ruins National Monument is 1 hour's drive from Hyatt Place Phenix/ Mesa.