Front Office Supervisor: Guest Experience Leader

Hyatt Regency Jacksonville Riverfront; Jacksonville (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Free & discounted room rates

Paid time off

Free meals

Tuition reimbursement

Employee stock purchase plan

Great culture

Job summary

Hyatt Regency Jacksonville Riverfront in Jacksonville, FL is seeking an Assistant Front Office Manager to support the Front Office Manager and oversee front desk operations, cash control, and staffing coverage while upholding Hyatt service standards.

You will lead training and staff development, handle scheduling, and resolve guest concerns to maintain high guest satisfaction scores. The ideal candidate has experience in a large full‑service hotel and proficiency with hotel management software.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Strong problem-solving skills.
• Minimum of one year previous front office supervisory or management experience strongly preferred.
• Experience in large full-service hotel.
• Proficiency in hotel management software and guest satisfaction metrics.
• Ability to work a flexible schedule including nights, weekends, holidays and special events.

Responsibilities

• Oversee front office staff and cash control for agents.
• Assist in staffing, scheduling, and guest services.
• Provide training and staff development.
• Resolve guest concerns and manage service recovery.
• Maintain high guest satisfaction scores.

Job description

Hyatt Regency Jacksonville Riverfront in Jacksonville, FL is seeking an Assistant Front Office Manager to support the Front Office Manager and oversee front desk operations, cash control, and staffing coverage while upholding Hyatt service standards.

You will lead training and staff development, handle scheduling, and resolve guest concerns to maintain high guest satisfaction scores. The ideal candidate has experience in a large full‑service hotel and proficiency with hotel management software.