Front Desk Supervisor | Guest Experience Leader

GF Hotels & Resorts; Houston (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

GF Hotels & Resorts is seeking an experienced Front Desk Supervisor in Houston to oversee daily front office operations, supervise staff, and ensure outstanding guest services. Responsibilities include handling check-ins/check-outs, resolving issues, and coordinating with housekeeping to maintain room status and service quality.

The role requires 1–3+ years in hospitality with supervisory experience and proficiency in PMS and Microsoft Office.

Qualifications

• 1–3+ years in hospitality, supervisory experience preferred.
• PMS and Microsoft Office proficiency required.
• Strong interpersonal and conflict-resolution skills.

Responsibilities

• Staff Supervision: Oversee front desk, bell, and concierge staff.
• Guest Services: Resolve guest issues promptly and maintain satisfaction.
• Operational Management: Manage check-in/check-out and room assignments.
• Financial Control: Handle cash drawers and guest account audits.
• Training & Coaching: Train and provide performance feedback to staff.
• Communication: Coordinate with housekeeping and share shift details.

Skills

Interpersonal communication

Conflict resolution

Leadership

Staff supervision

Tools

PMS (Property Management System)

Microsoft Office

Job description

GF Hotels & Resorts is seeking an experienced Front Desk Supervisor in Houston to oversee daily front office operations, supervise staff, and ensure outstanding guest services. Responsibilities include handling check-ins/check-outs, resolving issues, and coordinating with housekeeping to maintain room status and service quality.

The role requires 1–3+ years in hospitality with supervisory experience and proficiency in PMS and Microsoft Office.