Front Office Supervisor: Guest Experience & Operations

InterContinental Hotels Group; Houston (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Room discount

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts in Houston is seeking a Front Office Manager to oversee guest registration, bell services, concierge, business center operations and reservations, ensuring guest satisfaction and profitability. The role may act as manager on duty in the absence of leadership.

Responsibilities include supervising front office staff, scheduling coverage, training on systems and security, and maintaining brand standards while coordinating with other departments to deliver exceptional service

Qualifications

• Must speak fluent English.

Responsibilities

• Schedule employees to ensure proper coverage.
• Monitor labor costs and expenses, and help achieve revenue and profitability goals.
• Train staff on procedures for PBX and guest service standards.
• Respond professionally to guest complaints and implement service recovery actions.
• Greet guests on arrival and ensure prompt, personalized attention.

Skills

Fluent English

Education

Bachelor's degree in Hotel Management, Business Administration or related field with supervisory experience

Tools

Property management systems

Job description

IHG Hotels & Resorts in Houston is seeking a Front Office Manager to oversee guest registration, bell services, concierge, business center operations and reservations, ensuring guest satisfaction and profitability. The role may act as manager on duty in the absence of leadership.

Responsibilities include supervising front office staff, scheduling coverage, training on systems and security, and maintaining brand standards while coordinating with other departments to deliver exceptional service