Guest Experience Leader - Front Desk

CoralTree Hospitality Group; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Magnolia Houston Hotel is seeking a Front Desk Supervisor to lead the front desk team, ensure guest satisfaction, and uphold service standards. This role provides guidance, training, scheduling, and performance management to deliver a seamless check-in experience and a memorable first impression.

You will coordinate with reservations, guest services, and housekeeping, manage staffing, and help recruit and develop talent while maintaining policy compliance and data confidentiality.

Qualifications

• High school diploma or GED; related experience acceptable.
• Minimum of one year supervisory experience in hospitality.
• Experience in Four Diamond quality hospitality preferred.
• Proficient with Windows, Office, and property management systems.
• Strong English communication skills.
• Ability to work varied shifts.

Responsibilities

• Lead daily pre-shift meetings and coordinate with reservations, guest services, and housekeeping.
• Maintain knowledge of hotel features, room types, rates, and promotions to answer inquiries.
• Promote and track initiatives like upselling and guest-delivery programs.
• Enforce departmental policies and ensure accurate cash handling and safety procedures.
• Provide calm leadership in stressful situations and ensure guest satisfaction.
• Assist management with recruitment, training, and performance management of front desk staff.

Skills

Leadership

Guest service

Communication

Staff supervision

Scheduling

Education

High school diploma or GED

Tools

Windows

Microsoft Office

Property management systems

Job description

Magnolia Houston Hotel is seeking a Front Desk Supervisor to lead the front desk team, ensure guest satisfaction, and uphold service standards. This role provides guidance, training, scheduling, and performance management to deliver a seamless check-in experience and a memorable first impression.

You will coordinate with reservations, guest services, and housekeeping, manage staffing, and help recruit and develop talent while maintaining policy compliance and data confidentiality.