Front Office Supervisor: Guest Experience & Operations

IHG Hotels & Resorts; Houston (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Room discount

Training programs

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts is seeking a Front Office Manager in Houston on an hourly basis. You will support daily front desk operations, supervise staff, ensure service standards, and collaborate with departments to maximize profitability and guest satisfaction.

This role requires a Bachelor’s degree related to hospitality and two years of supervisory front office experience, with strong English communication and problem-solving skills. Local travel and flexible hours may be needed.

Qualifications

• Bachelor’s degree in Hotel Management, Business Administration or related field plus two years front office/guest services experience including supervisory experience.
• Must speak fluent English; other languages preferred.
• Experience supervising front office staff and coordinating with other departments.

Responsibilities

• Assist in managing day-to-day activities of the Front Office staff and schedule employees for proper coverage.
• Ensure staff are trained on systems, security, cash handling, and service standards.
• Monitor guest satisfaction and respond to complaints with appropriate service recovery gestures.
• Promote teamwork across departments and coordinate with Accounting, Revenue Management, Sales and Marketing.

Skills

Fluent English

Team leadership

Customer service

Education

Bachelor's degree in Hotel Management or related field

Tools

PMS systems

PBX

Job description

IHG Hotels & Resorts is seeking a Front Office Manager in Houston on an hourly basis. You will support daily front desk operations, supervise staff, ensure service standards, and collaborate with departments to maximize profitability and guest satisfaction.

This role requires a Bachelor’s degree related to hospitality and two years of supervisory front office experience, with strong English communication and problem-solving skills. Local travel and flexible hours may be needed.