Front Desk Supervisor $23.00 per hour - Fremont Marriott

Hotel Yountville; Fremont (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Fremont Marriott Silicon Valley in Fremont, CA is seeking a Front Desk Supervisor earning $23.00 per hour. You will manage front desk staffing, train and schedule agents, and ensure smooth check-in/out experiences for guests.

Proficiency with the MICROS system, strong guest service skills, and ability to work evenings and weekends are required. This full-time role offers a collaborative team, opportunities to lead guest services, and a dynamic hotel environment.

Qualifications

• Experience in supervising front desk staff and ensuring guest satisfaction.
• Ability to manage high-demand situations with composure.
• Proven track record of coordinating schedules and training staff.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Guest service

Team leadership

Schedule management

Calm under pressure

Tools

MICROS system

Job description

Front Desk Supervisor $23.00 per hour - Fremont Marriott

#26-3189

Frermont, California, United States

Location Description

Experience the elegance and convenience of one of the most modern Fremont, CA, hotels at Fremont Marriott Silicon Valley. At the gateway to Silicon Valley, our hotel in Fremont, CA, is located at the southern tip of the San Francisco Bay, just north of San Jose and between the McCarthy Ranch and Pacific Commons office parks. As one of the most popular full-service hotels in Fremont, California, we are near many Bay Area attractions, including Napa Valley and the high-tech headquarters of Silicon Valley and Santa Clara.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.


• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.


• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.


• Accurately check AM and PM discrepancy reports.


• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments


• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Fremont Marriott-FRII

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests


• High work ethic and self-initiative


• May be required to work varying schedules to include nights, weekends, and holidays


• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!


• Physical Requirements (In-Office Role)


• Ability to work in a standard office environment.


• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)


• Occasional standing and walking throughout the workday.


• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.


• Ability to communicate effectively verbally and in writing.


• Occasionally required to stand, walk, bend, reach, or carry items.


• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).


• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).


• Ability to hear and participate in conversations and meetings, use phone and/or headset


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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