Front Desk Supervisor: Guest Experience Leader

Sherman Associates; Duluth (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employer-paid life insurance

401k company match

9 Paid holidays and PTO

Hotel discounts

Job summary

Sherman Associates is seeking a Front Desk Supervisor for its Sheraton Duluth Hotel in Duluth, MN. This entry-level leadership role oversees front desk operations, ensuring smooth check-ins/outs and high guest satisfaction while coaching staff and maintaining brand standards.

The position requires 1–2 years in hospitality with supervisory exposure; schedule includes 7 am–3 pm and 3–11 pm shifts, and offers comprehensive benefits.

Qualifications

• 1-2 years of experience in hospitality related environment, with at least 1 years of supervisory experience
• Must be at least 18 years of age
• High School or equivalent education required

Responsibilities

• Ensures all guests are welcomed and served in an efficient and courteous manner executing all brand standards during the process
• Acts as the first management line of contact for all guest complaints or issues
• Supervises front desk operations and supports management in training staff
• Owns desk operations and strives to exceed guest expectations at every opportunity
• Acts as Manager on Duty and supervises operations

Skills

Communication skills

Multilingual environment

Budget analysis

Hotel knowledge

Education

High School diploma or equivalent

Job description

Sherman Associates is seeking a Front Desk Supervisor for its Sheraton Duluth Hotel in Duluth, MN. This entry-level leadership role oversees front desk operations, ensuring smooth check-ins/outs and high guest satisfaction while coaching staff and maintaining brand standards.

The position requires 1–2 years in hospitality with supervisory exposure; schedule includes 7 am–3 pm and 3–11 pm shifts, and offers comprehensive benefits.