Guest Experience Associate — Front Desk (Part-Time)

Sheraton Duluth Hotel; Duluth (MN); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Discounted hotel stays

Friends & Family travel discounts

Employer-paid life insurance

Fully vested 401(k)

Paid holidays

PTO

Job summary

Sheraton Duluth Hotel invites you to join as a Guest Service Associate (Front Desk Associate). You'll greet guests, check in/out, and ensure a welcoming experience at every touchpoint.

The part-time role offers Marriott-caliber service, benefits including discounted stays, employer-paid life insurance, a fully vested 401(k) match, and opportunities to grow within a renowned hospitality brand in Duluth, MN. Weekday shifts, hourly pay between $16.00 and $16.50, and a collaborative team environment.

Qualifications

• Public contact experience preferred.
• Hospitality experience is advantageous.
• Basic computer skills and familiarity with standard office apps.

Responsibilities

• Greet guests on arrival and ensure a warm welcome.
• Check guests in/out, verify reservations and payment information.
• Operate kiosk when needed and handle guest inquiries professionally.
• Answer inbound calls and provide local area information.
• Maintain knowledge of hotel facilities and services.
• Process transactions and manage receipts and deposits daily.
• Assist with retail and luggage handling and upkeep of the lobby area.
• Respond to guest complaints promptly and courteously.

Skills

Customer service

Hospitality

Kiosk operations

Phone etiquette

Education

High school diploma or equivalent

Job description

Sheraton Duluth Hotel invites you to join as a Guest Service Associate (Front Desk Associate). You'll greet guests, check in/out, and ensure a welcoming experience at every touchpoint.

The part-time role offers Marriott-caliber service, benefits including discounted stays, employer-paid life insurance, a fully vested 401(k) match, and opportunities to grow within a renowned hospitality brand in Duluth, MN. Weekday shifts, hourly pay between $16.00 and $16.50, and a collaborative team environment.