Front Desk Associate - Sheraton

Sheraton Duluth Hotel; Duluth (MN); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Discounted hotel stays

Friends & Family travel discounts

Employer-paid life insurance

Fully vested 401(k)

Paid holidays

PTO

Job summary

Sheraton Duluth Hotel invites you to join as a Guest Service Associate (Front Desk Associate). You'll greet guests, check in/out, and ensure a welcoming experience at every touchpoint.

The part-time role offers Marriott-caliber service, benefits including discounted stays, employer-paid life insurance, a fully vested 401(k) match, and opportunities to grow within a renowned hospitality brand in Duluth, MN. Weekday shifts, hourly pay between $16.00 and $16.50, and a collaborative team environment.

Qualifications

• Public contact experience preferred.
• Hospitality experience is advantageous.
• Basic computer skills and familiarity with standard office apps.

Responsibilities

• Greet guests on arrival and ensure a warm welcome.
• Check guests in/out, verify reservations and payment information.
• Operate kiosk when needed and handle guest inquiries professionally.
• Answer inbound calls and provide local area information.
• Maintain knowledge of hotel facilities and services.
• Process transactions and manage receipts and deposits daily.
• Assist with retail and luggage handling and upkeep of the lobby area.
• Respond to guest complaints promptly and courteously.

Skills

Customer service

Hospitality

Kiosk operations

Phone etiquette

Education

High school diploma or equivalent

Job description

Love meeting new people and creating great first impressions? Join the Sheraton Duluth Hotel team as a Guest Service Associate (Front Desk Associate)! You'll be at the heart of the guest experience, helping travelers feel welcome from check-in to check-out while delivering the exceptional service Marriott is known for.

Plus, you'll enjoy amazing benefits, including discounted Marriott hotel stays for yourself, exclusive Friends & Family travel discounts, employer-paid life insurance, and a fully vested 401(k) company match program for team members age 21 and older. Turn your passion for hospitality into a rewarding career with perks that take you places!

Schedule:

We are currently seeking part-time availability to cover the following shifts:

• Weekdays 7 am - 3 pm.

Pay:

$16.00 - $16.50/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

This is a Sherman Associates owned Marriott International, Inc franchised location.

Essential Functions

• Ensures every guest is greeted and Welcomed on arrival
• Registers and book guests, verifying reservation, address, email address and credit information
• Proficient on kiosk operations to assist when necessary
• Answers all inbound calls in a professional manner
• Has an intimate knowledge of the hotel facilities and the local geographic area
• Accepts payment for guests' accounts at the time of registration and at checkout
• Maintains a house bank and make a deposit and accurate report of receipts daily
• Processes all Retail transactions for the guest
• Responsible for restocking and assuring overall cleanliness of Retail
• Issues luggage claims and check guest luggage when requested
• Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
• Respectfully listen and respond to guest complaints in an efficient and professional manner
• Completes additional duties as assigned

Minimum Requirements

• 1-2 years of experience in a public contact position
• Customer service experience in the hospitality industry strongly preferred
• Basic computer knowledge and some knowledge in word, excel, outlook, and internet
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel

Pay Range

$16-16.50/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package to full-time employees which may include:

• Medical, dental and vision insurance plans
• Employer-paid short term disability
• Employer-paid life insurance
• Additional supplemental insurance policies including: Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability; Pet insurance
• Employer-paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays and competitive PTO program
• Sherman Associates' Starbucks and Hotel discounts

Sherman Associates is an Equal Opportunity and Aff…

We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Keyword: Guest Services, Front Desk, Administration, receptionist, Hotel, Hospitality, check-in, host, customer service, Duluth, Sheraton, Intern, Internship, Associate, admin, Starwood