Front Office Supervisor - Sheraton

Sheraton Duluth Hotel; Duluth (MN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employer-paid short-term disability

401k company match

Paid holidays and PTO

Hotel discounts

Job summary

Sherman Associates seeks a Front Desk Supervisor for the Sheraton Duluth Hotel in Minnesota. You will oversee the front desk operations, ensure smooth guest check-in/out, and uphold brand standards across the property.

The role requires leadership, guest service excellence, and coordination with other departments to maximize guest satisfaction and smooth daily operations. Full-time with varied shifts and weekend coverage.

Qualifications

• 1–2 years of experience in hospitality, with at least 1 year in a supervisory role
• Must be at least 18 years old
• High School or equivalent education required

Responsibilities

• Greet and serve guests promptly and courteously while upholding brand standards
• Serve as first management point of contact for guest issues and complaints
• Ensure front desk operations and finances are handled properly and in compliance with property guidelines
• Coordinate with other departments to improve communication and guest satisfaction
• Act as Manager on Duty and supervise daily front desk operations

Skills

Guest service

Multilingual communication

Budgetary analysis

Hotel operations knowledge

Leadership

Education

High School diploma or equivalent

Tools

Accounting software

Job description

When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.

This is a Sherman Associates owned Marriott International, Inc franchised location.

The front office supervisor is responsible for the overall operation of the Front Desk and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required brand standards related to check-in and checkout procedures and the general operations of hotel facilities. Acting as an agent themselves they lead by example and provide support and coaching to the Talent.

Schedule: We are currently seeking full-time availability to include both weekdays and weekends from 7 am - 3 pm & 3-11 pm.

ESSENTIAL FUNCTIONS

• Ensures all guests are welcomed and served in an efficient and courteous manner executing all brand standards during the process
• Assures required Front Desk supplies are readily available to best serve the guest
• Acts as the first management line of contact for all guest complaints or issues
• Ensures all Front Office quality standards are complied with and that policies and procedures are consistently applied
• Assures all financial transactions are completed properly and within the established guidelines of the property
• Responsible for the preparation, upkeep and management of sales throughout the day and at night
• Coordinates hotel operations with other departments in order to facilitate increased levels of communication and guest satisfaction
• "Owning" the desk and desk operations they strive to exceed guest expectations at every opportunity
• Acts as Manager on Duty and supervises operations
• Completes other duties as assigned
• Works as a team player and interacts with all internal and external customers in a friendly/efficient manner
• All guests must be treated in a manner to ensure their complete satisfaction
• Always strive to exceed guest expectations and meet brand standards
• Communicates effectively both verbally and in writing.
• Practices active listening and responds in a professional and timely manner.
• Team player and interacts with others in a positive, collaborative, and productive manner.
• Asks for, accepts, and acts on feedback.
• Produces required volume of work by planning, organizing, and prioritizing work duties
• Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures
• Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable for hotel emergency procedures
• Attends all required department and hotel meetings

Supervisory Responsibility

• While this position has no direct reports, it is expected to exhibit strong leadership qualities; including, but not limited to mentoring/training of other staff, assisting management in prioritizing and coordination of work duties.
• Supports management in training, coaching, directing staff, and preparing employee reviews.

MINIMUM REQUIREMENTS

Education & Experience

• 1-2 years of experience in hospitality related environment, with at least 1 years of supervisory experience
• Must be at least 18 years of age
• High School or equivalent education required

Required Skills & Abilities

• Ability to communicate effectively and follow directions in a multi-lingual environment
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
• Extensive knowledge of the hotel, services, and facilities
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

• Must be able to stand at a desk for up to 8-hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must have the ability to move around freely throughout the property and office, and necessity varies from day to day.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must be able to lift over 50 lbs, occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.

Compensation And Benefits

Pay Range: $20/hour.

We offer a comprehensive benefits package to full-time employees which may include:

• Medical, dental and vision insurance plans
• Employer-paid short-term disability
• Employer-paid life insurance
• Additional supplemental insurance policies including: Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability; Pet insurance
• Employer-paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays and competitive PTO program
• Sherman Associates' Starbucks and Hotel discounts

Sherman Associates is an Equal Opportunity and Affidative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Keyword: Front Desk, Guest Service, Customer Service, Administrator, Administration,, Management, Hotel, Hospitality, culture, minneapolis, leadership, part time, full time, weekend, hourly

MINIMUM REQUIREMENTS

Education & Experience

• 1-2 years of experience in hospitality related environment, with at least 1 years of supervisory experience
• Must be at least 18 years of age
• High School or equivalent education required

Required Skills & Abilities

• Ability to communicate effectively and follow directions in a multi-lingual environment
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
• Extensive knowledge of the hotel, services, and facilities
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

• Must be able to stand at a desk for up to 8-hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must have the ability to move around freely throughout the property and office, and necessity varies from day to day.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must be able to lift over 50 lbs, occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.