Front Desk Supervisor — Guest Experience Leader

Sage Restaurant Group; Denver (CO); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

RTD EcoPass

Healthcare (medical, dental, vision)

HSA & FSA

Life and AD&D insurance

PTO and Holidays

401(k) with employer match

Employee Assistance Program

Tuition reimbursement

Hotel/Restaurant discounts

Referral bonus

Job summary

The Crawford Hotel in Denver seeks a Front Desk Supervisor to oversee daily front office operations, ensuring top-tier guest service and accurate billing. You’ll respond to inquiries, manage reservations, and coach staff to maintain a smooth, friendly experience.

Applicants should have at least 1 year in a related role, strong cash handling skills, and effective communication. Competitive benefits include health coverage, tuition reimbursement, and 401(k) with match.

Qualifications

• Understands all hotel front office procedures and standards.
• Knows cash handling procedures and uses standard systems.
• Experience dealing with guests and the public in a service role.

Responsibilities

• Supervise the front desk operations to ensure high service levels.
• Train and coach front desk staff and resolve issues.
• Handle guest inquiries and reservations with courteous, timely responses.
• Complete check-in procedures and manage guest accounts for checkout.

Skills

Front office procedures

Cash handling

Customer service

Computer literacy

Billing & reservations

Supervisory skills

Second language

Communication skills

Education

High school diploma or equivalent

Tools

Cash registers

Computer systems

Job description

The Crawford Hotel in Denver seeks a Front Desk Supervisor to oversee daily front office operations, ensuring top-tier guest service and accurate billing. You’ll respond to inquiries, manage reservations, and coach staff to maintain a smooth, friendly experience.

Applicants should have at least 1 year in a related role, strong cash handling skills, and effective communication. Competitive benefits include health coverage, tuition reimbursement, and 401(k) with match.