Front Desk Supervisor: Elevate Guest Experience

Crescent Hotels & Resorts; Denver (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Benefits for associates & family

401(k) with company matching

Discounts at Crescent properties

Job summary

The Source Hotel in Denver, CO is seeking a Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences. You will oversee check-in/check-out, handle guest inquiries, and coordinate with culinary and hospitality teams to maintain smooth daily operations.

Ideal candidates will have experience with Opera Cloud PMS, strong English communication, and a team‑oriented mindset. We offer competitive wages, excellent benefits, and family-friendly discounts at Crescent

Qualifications

• Experience with Opera Cloud PMS.
• Strong customer service and guest relation skills.
• Ability to coach and supervise front desk staff.

Responsibilities

• Lead and mentor front desk agents; provide clear directions and monitor performance.
• Greet guests warmly, provide information on outlets and local attractions, and ensure smooth check-in/check-out.
• Process registrations, verify payments, and balance house banks with accuracy.

Skills

Guest service

Team leadership

Communication

Problem solving

Patience

Tools

Opera Cloud PMS

I Prefer Program

Job description

The Source Hotel in Denver, CO is seeking a Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences. You will oversee check-in/check-out, handle guest inquiries, and coordinate with culinary and hospitality teams to maintain smooth daily operations.

Ideal candidates will have experience with Opera Cloud PMS, strong English communication, and a team‑oriented mindset. We offer competitive wages, excellent benefits, and family-friendly discounts at Crescent