Front Office Leader — Guest Experience & Operations

Spire Hospitality LLC; Burbank (CA); On-site; USD 80,000 - 87,000; Full time

Benefits offered by this job

Complimentary meals

Employee events

Hotel discounts

Job summary

Los Angeles Marriott Burbank Airport in Burbank, CA, seeks a dynamic Front Office Manager for a 488-room property with 50,000 sq ft of event space. The role commands responsibility for staff supervision, reservations, and guest services in a high-demand hospitality environment.

The position offers $80k-$87k annually plus complimentary meals, employee events and hotel discounts. Strong leadership and financial acumen are essential for successful operations and guest satisfaction.

Qualifications

• Considerable knowledge of computer systems for registration, reservations and back up systems.
• Above average mathematical comprehension to understand and interpret numbers in hotel operations.
• Ability to read, write, speak and understand English to communicate with guests and staff.
• Thorough organization and supervisory skills.
• Ability to develop subordinates to enhance advancement.
• Ability to analyze complex statistical data and make judgments.
• Ability to deal with internal and external customers with patience and diplomacy.

Responsibilities

• Manage and motivate all front office personnel with daily supervision including staffing, training, discipline, scheduling and monitoring performance.
• Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting and budgeting to maximize revenue.
• Communicate with guests and employees to provide clear direction and disseminate information; organize and attend meetings.
• Implement and monitor all corporate/brand marketing programs.
• Perform room inspections and oversee guest floors as part of staff duties.
• Assist in check-in/check-out and related guest services activities.
• Participate in Manager on Duty program including weekend stay and hotel-wide coverage.

Skills

Front office systems

Mathematical aptitude

English proficiency

Supervisory skills

Leadership

Customer service

Education

Any combination of education and experience; college education preferred

Job description

Los Angeles Marriott Burbank Airport in Burbank, CA, seeks a dynamic Front Office Manager for a 488-room property with 50,000 sq ft of event space. The role commands responsibility for staff supervision, reservations, and guest services in a high-demand hospitality environment.

The position offers $80k-$87k annually plus complimentary meals, employee events and hotel discounts. Strong leadership and financial acumen are essential for successful operations and guest satisfaction.