Guest Experience Supervisor – Front Desk & Team Leadership

Glendale Express Hotel; Glendale (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Glendale Express Hotel seeks a Front Office Supervisor to oversee front desk operations and coordinate with other departments to deliver a seamless guest experience.

The role requires supervising staff, training on guest-related tasks, and maintaining high service standards while managing reservations, check-ins/outs, and revenue opportunities. Strong communication and bilingual abilities are a plus.

Qualifications

• 2 years front office/guest services experience.
• 2 years supervisory experience or an equivalent combination of education and experience.
• Must be able to work mornings, nights, weekends, and holidays.

Responsibilities

• Oversee front office activities between the Guest, the hotel, and various departments.
• Promote guest service culture and address guest concerns while building rapport.
• Assist in supervising the front desk function and train staff on guest-related functions and procedures.
• Monitor staff performance and take corrective action when needed.
• Upsell rooms to maximize hotel revenue and ensure accurate cash/card handling.

Skills

Front office experience

Supervisory experience

Flexible schedule

Bilingual

Education

Bachelor’s degree or equivalent

Tools

Opera PMS

Micros POS

Hotel PMS

GDS systems

Job description

Glendale Express Hotel seeks a Front Office Supervisor to oversee front desk operations and coordinate with other departments to deliver a seamless guest experience.

The role requires supervising staff, training on guest-related tasks, and maintaining high service standards while managing reservations, check-ins/outs, and revenue opportunities. Strong communication and bilingual abilities are a plus.