Front Desk Lead: Guest Experience & Team Leadership

Oh So Original, Inc.; Burbank (CA); In loco; USD 25.000 - 41.000; Tempo pieno

Descrizione del lavoro

Oh So Original, in Burbank, California, is seeking a Front Office Supervisor to oversee the front desk operations and serve as a key liaison between guests, the hotel, and its departments.

You will supervise front desk activities, train staff, and maintain high standards of guest service and safety. The role requires proactive communication, revenue-mindedness, and flexibility to work varied shifts.

Competenze

• Minimum 2 years front office/guest services experience.
• 2 year supervisory experience or equivalent.
• Must be able to work mornings, nights, weekends and holidays.

Mansioni

• Oversee front office activities between guests, hotel, and departments to ensure first impressions meet standards.
• Promote guest service culture by anticipating needs and resolving concerns.
• Supervise front desk function; train staff on guest-related policies and procedures.
• Monitor performance and report issues to management; implement corrective actions.
• Upsell rooms where possible to maximize hotel revenue.
• Process cash and card transactions accurately per procedures and post charges and deposits.

Conoscenze

Front office experience

Supervisory experience

Guest service excellence

Safety policies

Formazione

Bachelor- or equivalent

Strumenti

Opera PMS

Micros POS

Hotel PMS

GDS systems

Descrizione del lavoro

Oh So Original, in Burbank, California, is seeking a Front Office Supervisor to oversee the front desk operations and serve as a key liaison between guests, the hotel, and its departments.

You will supervise front desk activities, train staff, and maintain high standards of guest service and safety. The role requires proactive communication, revenue-mindedness, and flexibility to work varied shifts.